Privacy Policy

Last Updated: October 24, 2025

At Harper Marketing ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Contact us: Name, email address, phone number, company name, and any information included in your message
• Create an account: Business information, billing details, and authentication credentials
• Use our services: Customer data entered into the CRM, invoice details, payment information, and business communications
• Interact with our AI agents: Chat conversations, voice recordings, and any information shared during interactions

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, time spent on pages, links clicked, search queries
• Location data: General geographic location based on IP address
• Cookies and tracking technologies: Session data, preferences, and analytics information

1.3 Information from Third Parties

We may receive information from:

• Google Business Profile: Business information, reviews, and customer interactions when you authorize integration
• Payment processors: Transaction details and payment verification information
• Analytics providers: Website performance and user behavior data
• Marketing platforms: Campaign performance and engagement metrics

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve our website and services
• Process transactions and send invoices
• Enable AI chat and voice agent functionality
• Manage your CRM data and customer relationships
• Integrate with your Google Business Profile
• Process payments and maintain payment records

2.2 Communication

• Respond to your inquiries and support requests
• Send service-related notifications and updates
• Provide customer support and technical assistance
• Send marketing communications (with your consent)

2.3 Analytics and Improvement

• Analyze website usage and user behavior
• Improve our AI agents through machine learning
• Develop new features and services
• Conduct research and statistical analysis

2.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our terms of service and policies
• Resolve disputes and troubleshoot problems

3. AI Services and Data Processing

3.1 AI Chat Agent

Our AI chat agent collects and processes conversation data to:

• Respond to customer inquiries in real-time
• Learn and improve response accuracy
• Generate insights about customer needs
• Create conversation logs for quality assurance

Chat conversations are stored securely and may be reviewed by authorized personnel for training and improvement purposes.

3.2 AI Voice Agent

Our AI voice agent processes voice data to:

• Handle inbound calls and answer questions
• Qualify leads and schedule appointments
• Transcribe conversations for record-keeping
• Improve voice recognition and response quality

Recording Notice: All calls with our AI voice agent may be recorded for quality assurance, training, and legal compliance. Callers will be notified at the beginning of each call.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing: To handle transactions securely
• Cloud hosting: To store data and maintain infrastructure
• Analytics: To understand website usage and performance
• Email services: To send notifications and communications
• AI services: To power our chat and voice agents

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

If Harper Marketing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information when required by law, including:

• Complying with legal processes or government requests
• Enforcing our terms and policies
• Protecting our rights, property, and safety
• Preventing fraud or illegal activities

4.4 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Access controls: Limited employee access on a need-to-know basis
• Secure infrastructure: Hosted on secure, SOC 2 compliant servers
• Regular security audits: Ongoing assessment of security practices
• Payment security: PCI DSS compliant payment processing
• Monitoring: 24/7 system monitoring for suspicious activity

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format

6.2 Correction and Update

• Correct inaccurate information
• Update outdated information

6.3 Deletion

• Request deletion of your personal information
• Exercise your "right to be forgotten"

6.4 Opt-Out and Restriction

• Unsubscribe from marketing emails
• Opt out of certain data processing activities
• Restrict how we use your information

6.5 Objection

• Object to processing based on legitimate interests
• Object to automated decision-making

To exercise these rights, please contact us using the information provided below. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Enable basic website functionality
• Analytics cookies: Understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it. Retention periods vary based on data type and legal requirements:

• Account data: Duration of account plus 7 years
• Transaction records: 7 years for tax and legal compliance
• Marketing data: Until you opt out or 3 years of inactivity
• Chat/voice logs: 2 years or as required by law

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for data transfers
• Compliance with applicable data protection laws

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

You also have the right to lodge a complaint with a supervisory authority in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page
• Update the "Last Updated" date
• Notify you of material changes via email or website notice
• Obtain consent when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.